No Log In Window

When you attempt to Log In, a small window should pop up and ask you for your username and password. If you have your security options set to "low" in Internet Explorer, you may not receive this window, and instead you will receive an "Unauthorized" message. To make sure your security options are set correctly, please do the following: In Microsoft Internet Explorer, go to Tools>Internet Options. In this window, click on the Security tab. In this window, scroll all the way to the bottom of the selectable options to User Authentication>Logon. There should be four selectable options. Make sure "Prompt for username and password" is selected. We have a log in window settings screenshot available too. Click "OK," and restart your computer. This should ensure that you will be asked for your username and password.

Authorization Required

If you are receiving a Log In Window, and you enter your username and password but still get an "Authorization Required" page, first check that you are entering your username and password in all lowercase. "JSmith" is not the same as "jsmith"! After verifying that you are using the correct username, password, and case, the next thing to do is to clear your cache file, following the cache-clearing instructions specific to your browser.

Parameter Errors or
Sign In is OK But Downloads Fail

Possible ways to get this error include:

• Having download accelerator software installed on your machine.
• An incompatible or corrupted version of Acrobat Reader installed for your current Web browser.
• An older version of Internet Explorer (3.0 or earlier) or an international version of Internet Explorer

You will probably need to reinstall Acrobat or disable your current download acceleration software to get around this. However, if you simply want to view your PDF right this second, you can usually download it to disk as a quick fix.

Need to Use Acrobat To Open PDFs

If you choose to have Microsoft Word or some other program open PDFs, you may simply be seeing them as a lot of garbage on your screen. In order to fix this on the Windows platform, open your Documents folder and choose the Tools>Folder Options (Windows 2000) or the View>Folder Options menu item. Then select the File Types tab. Next, scroll through the list of files until you find the PDF file type on the list. There should be a Change button in the panel, which you can then click. You should get a list of programs, including Acrobat Reader. Select Acrobat Reader and click the OK button. Close the File Options window. Acrobat Reader should now be the default program to handle PDF documents.

Downloading PDFs To Disk

Sometimes it is possible to bypass browser errors by simply downloading the PDF straight to your Documents folder. To do this, find the link to the PDF that you want to view and right-click on it. You should get a menu with a list of options. Click on the option that says "Save Transfer As..." and save the resulting PDF to your Documents folder. Then open your Documents folder and double-click the PDF you just downloaded. Adobe Acrobat should open the file and let you view and print it from within Acrobat. If you have previously had memory problems while printing, you should make sure to close all other open windows before starting to print.